Returns

We want you to be totally satisfied with your Libratone product.  If you are not 100% satisfied with your purchase, you may return your product for an exchange or a refund, provided you do this within 30 days of receipt of your order and the newly purchased item is in the original packaging.

Please note that returns are only accepted for items purchased online directly from Libratone.com.  If you have purchased your item from one of our retail partners, please contact that dealer directly to arrange for an exchange or a refund.

HOW TO INITIATE A RETURN

1. Make sure that your purchase is within the applicable free 30-day return period

2. Include all order details such as contact information and order number with your return

3. Attach the Libratone issued pre-paid shipping label to the original product packaging

4. We'll credit your account once the return is processed through our warehouse

PLEASE NOTE

  • Your speaker must be returned in its original packaging
  • You must use the Libratone issued pre-paid return label for all returns

QUESTIONS?

If you have questions about our Libratone returns process, please contact Libratone Customer Service at SupportUS@libratone.com.

What happens if you have passed the 30-day free return period, your Libratone.com purchased product is still under warranty, and it starts having difficulties and/or is not working properly?

Please visit the Repairs page on this website for further details on our free in-warranty repair service.
 

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