INFORMATION WE COLLECT
Libratone only obtains personal information that a visitor to Libratone.com voluntarily and knowingly provides. This means that you can visit our website without telling us who you are or revealing any information about yourself. To measure the performance of and continually improve our website, we do, however, collect some generic information about our visitors. This information may include: your IP address, browser type, operating system, domain name, access times and referring website addresses. We aggregate this information and use it for the operation of the website, to improve quality and performance of the website and to provide general statistics regarding use of Libratone.com.
Libratone may collect personally identifiable information through this website and is the sole owner of such information. Personal information includes any information that may be used to identify you, including, but not limited to, a first and last name, email address, a home, postal or other physical address, birth date, gender, occupation, demographic data, industry, personal interests and potentially other information when needed to provide a product or service you request. You may choose to provide personal information to Libratone in a variety of ways through our website, including:
- Registering to receive news or information about our products;
- Placing an order for a product;
- Registering a Libratone product that you have purchased;
- Sending us e-mail;
- Submitting a support request;
In each of the instances above, we may ask for some or all of the personal information described above. When personal information is collected, we will inform you at the point of collection the purpose(s) for which it is to be used. If we ever ask for significantly different information we will inform you. In addition, we will clearly identify personal information that is required versus optional information.
INFORMATION USE, SHARING AND DISCLOSURE
When visitors supply information about themselves for a specific purpose, Libratone uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our website to order products, or to request information about them, we may use the individual information as we would use the same information obtained off-line - for example, to evaluate your needs and contact you regarding additional products, information or services that we believe you may find useful. You have the right to choose not to receive this information by notifying us of your preference.
We do not sell individual information obtained on-line about our visitors. And, we will not disclose the personal information you provide to us via the website to parties unaffiliated with Libratone unless you specifically authorize it, we believe it is reasonably required by law or we believe that disclosure is reasonably required to protect the safety of customers, employees or property.
We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.
Libratone uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a Libratone sales representative over the telephone. We require our employees to protect the privacy of information about our customers and expect our partners and suppliers to do so as well.
COOKIES AND TRACKING TECHNOLOGY
A cookie is a small data file that some Web sites write to your computer hard drive when you visit the site. We use both session ID cookies and persistent cookies. For the session ID cookie, once a visitor closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself.
If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you that a cookie is present. You can also refuse all cookies by turning them off in your browser, although you will not be able to take full advantage of Libratone' website if you do so. In particular, you will be required to accept cookies in order to complete certain actions on our website, such as ordering a product or submitting a support request.
Libratone does not send unsolicited "junk" email (spam). We may use email to communicate with our clients who have accepted the Terms & Conditions and send them information about the products they have purchased. The visitors can also register, if they wish, to Libratone’s Newsletter in order to receive promotional emails and Libratone’s news. We may use email to communicate with our visitors, to respond to visitors' emails, to confirm orders placed online, and to send information that a visitor has requested. If you receive an unwanted email from us, you can reply to the email to ask not to receive future emails. Libratone provides an unsubscribe function in its email campaigns in order for subscribers to opt out of further email communications from us.
The Libratone website does not target and is not intended to attract children. Libratone does not knowingly solicit personal information from children or send them requests for personal information.
THIRD PARTY SITES
Libratone' website may contain links to other websites that are operated by third parties. Libratone does not share your personal information with those websites, nor are we responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
There are different levels of information that may be provided by you and/or your Libratone system, depending on how much information you wish to provide.
• Decline to Register: if you decline to register your Libratone system with us, no personally identifiable information will be transmitted. Your system will, however, initially transmit the fact that a household ID (a numerical identification) with Libratone products (identifiable by serial number) has been created. After this initial submission, no other information will be submitted unless (i) you add more Libratone products to your system (in which case the same initial information is transmitted), or (ii) you subsequently choose to register your system.
HOW WE USE THIS INFORMATION
Libratone collects information from the Libratone system software because it helps us provide you with content, services and a more personalized experience based on information you provide. It also helps us better understand how our products are used. Finally, information transmitted by your system (for example, repeated dropouts of music services) might prompt us to contact you if we see that your system performance could be improved.
We do not rent or sell any of the information we may collect from you to third parties, but we do provide music services with anonymous and aggregated data regarding usage patterns of our mutual customers.
NOTICE OF CHANGES TO THIS POLICY