Ordering and payment

When purchasing a product from Libratone.com, your payment information is encrypted using Secure Payment Processing technology. Moreover, your credit card details are not retained or visible to any Libratone employees.

PAYMENT TYPES

Libratone-US accepts payment via the following debit and credit cards: VISA, MasterCard.

PROMOTIONAL CODES

If you are using a promotional code, please enter it in the Coupon Code field on the basket/checkout page and press Apply. The related price adjustment will then be calculated automatically.

ERRORS AND OMISSIONS

In the case of errors or omissions on our website, Libratone reserves the right to refund your order prior to the goods being shipped.
Libratone also reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases, and customers will be notified and reimbursed for the full cost of their order.

Please know that every care has been taken to ensure that the descriptions and specifications of Libratone products are correct. The colors shown on the website are a close representation, but slight variations in the actual product colors may occur due to different screen resolutions and browsers.

ORDER CONFIRMATION

After your purchase you will receive a confirmation email to confirm successful ordering and payment. If you have a problem processing your payment online or become uncertain if your payment was successful, please contact Customer Service at email: supportUS@libratone.com. Please include all available information on your particular order so that we may expedite our service and remedy your order.

PRICES

Prices are quoted in U.S. Dollars (USD).  Local and Internet sales taxes, if applicable, will be shown on your order form and receipt.

AMENDING OR CANCELLING AN ORDER

If you would like to amend or cancel your order, please contact Customer Service at email: supportUS@libratone.com.  Please note that once an order has been shipped, Libratone is unable to amend or cancel it.  Once received, you will need to return the order for us to process the refund.

FREQUENTLY ASKED QUESTIONS (FAQ)

Need further help?  Click here to visit our FAQ page.

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