Cancellation and return policy

When placing an order, you agree to the following conditions in regard to cancellations and returns.

Return of products

Libratone wants you to be totally satisfied with all products that you purchase from Libratone.com. Therefore, if for any reason you are unhappy with a Libratone product, you can return it to Libratone within 30 days of the date the product was dispatched to you, provided that the product is returned in its original condition. Libratone will issue a full refund of the price paid for the product in question. Shipping costs are not refundable.

 

Return process

a) Any items returned must be in the same condition in which you received them. All accessories inside the product packaging such as chargers, cables, spare earbuds etc. that were shipped with the purchased order need to be returned as well.

 

b) Request a free return label
Shipment for returns are free of charge. Please click here and submit a support inquiry, selecting the category “30 days return”. Within 1-2 working days you will receive an email with further instructions for the free return label.

 

c) Please place the product in its original packaging in a cardboard box (we recommend that you use the original shipping cartons for packing the product) and stick the printed return label on the outside of the parcel.

 

d) Packages must be shipped directly to our warehouse using the free return label. It isn't possible for Libratone to pick up packages sent to postal shops.

 

e) When we receive your package, we will inspect the condition of the items before proceeding to reimburse the returned items.

 

f) The handling time on return orders is 5-10 business days from the day we receive it. Payment refunds can vary depending on your payment type. You will receive an email from Libratone as soon as we have processed your return.

 

g) Refunds are made in the original payment method.

 

h) Products purchased on Libratone.com cannot be returned to our stores or any other retail shops.

 

i) You are responsible for the shipping of returned items back to Libratone. Items lost in transportation will not be compensated for. Please use the free return label.

 

Questions regarding online orders?

Please reach out to our support team by submitting a customer support request here.

Cancellation or change of an order

Please note, that due to logistical reasons cancellations or changes in your order cannot be made after completing the purchase process. In case of an incorrect order, please return the product according to our return guidelines.

 

If you have questions regarding your order, please submit a support inquiry here and state your order number.