My payment did not go through, what shall I do?
Please try again. If the error still occurs, please contact your banking institution.
Which payment methods can I use?
Currently, you can pay with credit card (Master, Visa, maestro), Visa Debit and PayPal.
When will the payment be charged to my credit card?
Payment will be taken from your card and held as a guarantee until the product is shipped from our warehouse. We will receive the full payment only when our order has left our warehouse.
Can I purchase without VAT?
No, all prices stated on our website include the country-specific VAT.
Why is my preferred payment method not available?
Sorry but at the moment we only offer payments via credit card (Master, Visa, maestro), Visa Debit and PayPal but we are working on extending our payment methods.
Why do the price and currency change in the checkout process?
The currency you pay depends on the country that you are shipping to. If, for example, you visit our Danish website but select a delivery address in Germany, the currency will switch from Danish Krone to Euro.
Do you offer gift cards?
Gift cards are currently not available.