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Frequently asked questions

  • What courier service do you use?

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    We ship all over Europe using DHL, so you can track your order from the moment it sets sail from our warehouse, to the minute it arrives on your doorstep. And whether you've ordered a set of speakers, a cover or a charger, shipping is always free on libratone.com.

  • Where do you ship from?

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    Our products make their way to you from The Netherlands or Denmark, depending on your order. In the majority of cases we'll ship from The Netherlands.

  • What’s your average delivery time?

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    On average it takes 2-7 days if your item is in stock. Delivery times may vary, depending on the delivery location. Remote places can often experience a longer lead time- up to 7 days, but most orders reach their destination within 2-3 days. We're doing our utmost to get your order to you as quickly as possible. All items on Libratone.com are in stock, unless stated otherwise on the site.

  • What do I do if I have a technical question?

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    We're the manufacturers and the brains behind every Libratone product, so we know them inside and out. Our technical wizards are on hand 24/7 to help answer any questions you might have, big or small. Chat to them on libratone.com or contact them here.

  • What if I’m unlucky and my product needs to be repaired?

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    We have a very good arrangement with DHL and will offer you pickup from your preferred location. Please contact our Support Team who will help identify the problem and arrange repair, if necessary. Shipping is free of charge, if your product is still under warranty.

  • Can I return my item if I’m not satisfied?

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    Yes, of course. We're confident you'll love your Libratone purchase, but if not, you can return it within 30 days free of charge and receive a full refund – no questions asked. We even cover the cost of shipping it back to us and the 30 days excludes the shipping time. Simply fill out the returns form on libratone.com.

  • Is my payment secure?

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    We go above and beyond to avoid fraud and data theft. And to ensure your credit card transaction is absolutely secure, we encrypt your personal data and keep it safe.

  • Can't find an answer to your question?

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    This is a list of some of the most common questions people have about shopping on Libratone.com. If your question isn’t covered here, just drop us an email (support@libratone.com). We’re always happy to hear from you.

  • 30 day money back guarantee

  • Free shipping

  • Free returns - anywhere in Europe!

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