Contact Support

We hope you found answers to your questions regarding your Libratone product in our support pages.
However, if your questions are still not answered, please contact the Libratone Support team at support@libratone.com.

When making an enquiry, please provide us with as much as you can of the following information:

• The nature of your problem.

•  Libratone speaker model (Beat/Live/Lounge).
  Check the label at the bottom of the speaker if you're in doubt.

• Libratone speaker serial number.
  The number is located on a label at the bottom of the speaker.

• Any iOS playing devices in use (iPad/iPhone/iPod touch) and their software versions.
  Check iOS version on your device.

• Any Mac or PC playing devices in use and their operating system versions.
  Check operating system version on your computer.

• Your WiFi router (brand, model number and firmware version).

• The color of the signal in the LED nightingale speaker button.

We will look into your problem and get back to you as soon as possible.
Our hearts and souls are in your speaker and we need you happy!

By the way: Did you download and install the "Libratone" App from the App Store on your iDevice?
If not, get it here. Lots of goodies for the music lover and several tools to fine tune your Libratone speaker.